If you have any questions or concerns, please do not hesitate to contact Slunks Swimwear Customer Support at (949)292-4368 or firstname.lastname@example.org
We will return all inquiries within 24 hours.
SHIPPING & DELIVERY
We do our very best to ship any orders placed Monday - Friday before 12pm that same day. In some cases, it may take 1 to 3 business days to process depending on order volume and product availability. Upgrading your shipping from ground to express expedites the shipping portion of your order only. Our warehouse does not ship on Saturdays and Sundays and on major holidays. Shipping resumes on Monday or next business day after major holiday. If you need additional information or have questions regarding order, please contact Slunks Swimwear Customer Support at (949)292-4368 or email@example.com. Our customer service hours are Monday – Friday from 9:30am-5:30pm PST.
Once an order is submitted, you cannot make changes. This includes size changes, shipping information, cancellations and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please contact Slunks Swimwear Customer Support at (949)292-4368 or firstname.lastname@example.org. Please have your order number ready.
We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement at www.slunksswimwear.com.
Please follow our return process outlined below and if you are unsure or have questions to ensure correct size or type of board, etc. for exchange; please reach out to Slunks Swimwear Customer Support at (949)292-4368 or email@example.com. Please have your order number ready.
RETURNS - CLOTHING AND ACCESSORIES:
Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from slunksswimwear.com according to the below policy:
- Slunks Swimwear merchandise must be received within 30 days of shipment date.
- Merchandise must be in saleable condition with all tags attached.
- No used merchandise will be accepted and any sent to Slunks Swimwear, will be immediately returned to sender at sender’s expense and no credit given.
- Merchandise must be accompanied by the return slip or packing slip.
- Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges (if applicable) and if used our automated return label, return shipping charges.
- Refunds will post to the customer's account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
If your product(s) or merchandise arrives damaged due to shipping, please contact shipper to start claims process. Then contact Slunks Swimwear Customer Support at (949)292-4368 or firstname.lastname@example.org. with your order info and shipper claim # and we will expedite your replacement product(s) and/or merchandise.
RETURNS THAT ARE NOT RECEIVED
Slunks Swimwear is not responsible for customer returns that are not received.
Slunks Swimwear cannot accept COD deliveries.
Refunds for any item you receive as a gift will be credited back to the purchaser’s original form of payment.
RETURNS WITHOUT A PACKING SLIP
If you wish to return your online purchase but have lost your original packing slip/receipt simply contact Slunks Swimwear Customer Support at (949)292-4368 or email@example.com and we will provide you the required information to perform a return per our policy above.